Euro-Pro TO251 Convection 6-Slice Toaster Oven with Pizza Pan

[Update July 10, 2010: Rating downgraded to 3 stars and sinking: broken under warranty. Using their customer service webpage kicks back an email saying to email them, and then emailing them got an email couple of days later to call their 800 number. Haven't had a moment to call them yet but will report back.

As much as I like this thing, the controls have quit functioning, after only 7 months of use (initially stuck on high Grill, then wouldn't turn on). And, for those of us who do not live close to Toronto, warranty service is next to useless, because it costs $37.50 for me to mail it from my location internationally to Toronto, plus $9.95 that they request for return shipping and handling, plus the uncertainty that they will actually repair/replace the thing "if it is found ... to be defective in material or workmanship". I contacted customer service for a better solution (e.g. send me some replacement knob modules), but I don't know if that is possible or...Read more

A lot of smoke the first time I used it! (I have never had a toaster that did not have this issue to a small degree!)

This is warned of by a small sticker on the top of the toaster and in the instruction book, for the first few times you use this.

The smoke from mine was extraordinary. The factory must have been unusually sloppy in cleaning before it left the factory.

I had to unplug this and take it outside due to the heavy smoke. Like a dozen cigarettes burning at once.

I let it operate for two hours outside until the smoke and ALL smell subsided. After a half hour the smoke subsided. Until then I was not sure if it was about to go up in smoke - literally.

* SO please - Do NOT give as a gift without a warning about burning this in. Do NOT try to fix a meal in it until it has been burned in - preferably outdoors. Do NOT give to an older or nervous person without warning, or being on hand for the burn in...Read more

This has never been a great "toaster". It's fine for baking pizza, burritos, etc when you're cooking for one or two. It does not toast bread evenly. Just after the warranty expired, the keep warm function sounded like wiring was shorting out, so stopped using it. Then a few weeks later, smelled burnt wiring. Now it's a fire hazard. Should have kept my old toaster that was still working fine after 10 years.