Nesco CR-1010-PRR Coffee Bean Roaster, 800 watt

Comment: I purchased this item about a year ago and have had decent results. The motor surges so the beans are roasted consistently inconsistent. Despite soaking and cleaning the screen filter regularly, it is hard to clean and once somewhat clogged will force the smoke into your house (watch out smoke detectors). The glass canister cracked and when I called customer service, I was introduced to the worst service I have ever experienced with a company. We ordered a new canister and filter ($60!!) and 2 weeks later never arrived. When I called I was told the credit card info was not entered correctly so the order was cancelled. So I ordered again. Three weeks later no product. I called customer service again and they said that they entered the wrong product number and when it didn't match the order cost it was cancelled again. When I called for the third time, I was told I would have to place an order again. I asked if they would be willing to help me by sending it out 3 day mail. I was told simply 'No'. I asked if there was anything they could do to help get it here more quickly and Joy (ironically that was her name) said, "I could lie to you and tell you it will get there quicker if that's what you want me to do". I told her I was disappointed with the service and will cancel my order and find a different product. She said, "That's your choice".

This is great in theory, works mediocre and for the price you can find machines of much more consistent quality. And if you find you have a problem with the machine (as many seem to) you will not find worse customer service.

I would consider this a mediocre machine, but if you don't want to gamble with your $150 I would go with the I-Roast or for a little more go with the Behmor.

Comment: Cheap Piece of junk. Bought one. Lasted slightly over a year. Of course it broke shortly after the 1-yr warranty. Bough a 2nd one. Same deal. Broke after 13 months.

Fool me once, shame on you. Fool me twice, shame on me. Fool me three times? NO WAY!!!

Do yourself a favor and buy something decent instead of this piece of crap!!!

Comment: Good product. 20 minutes and I have roasted coffee. It's a ritual, but one that I enjoy. Much better taste than packaged coffees. The only problem I have is that the top won't stay latched so the machine can run. I just place a canister on top to allow it to run.

Comment: I have two of these coffee roasters. They both broke after about one year. If the gears that turn the roaster were built with better materials, this would be a good machine. Unfortunately, this is not the case.

Comment: We have used a Zack & Dani's similar roaster for several years with the only problem being the drive belt failed due to heat fatique. Apparently Zack & Dani bought their proprietary roaster from Nesco. So far we like the Nesco very much, it is basically the same as the Zack & Dani machine with a few improvements; we have only roasted a couple of batches of beans but so far so good.