Failure to deliver.,
November 23, 2011 Lars Ericson (New York, NY) - See all my reviews
This review is from: Warrantech Appliances 5 Year DOP Warranty - Under $2,000 (Electronics)
I have a RepairMaster 5Y warranty for an LG washer dryer. First it took them 2 weeks to honor the warranty. I have a cracked drain hose which, due to LG design, and confirmed by a call to LG, is only technician-replaceable. The RepairMaster/Warrantech warranty is filled with exclusions not printed on the card you receive when you buy the warranty. When I described the problem to RepairMaster/Warrantech, they refused to fix it, stating that it fell under their exclusions. They claim it is an external user-serviceable part in spite of LG claiming that the connection is internal and not user-serviceable.
RepairMaster/Warrantech has a C- rating with Better Business Bureau. I think any company that sells their warranties (including Amazon), should also have a C- rating.
Poor Service,
September 18, 2011 Ginger Thornton - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Warrantech Appliances 5 Year DOP Warranty - Under $2,000 (Electronics)
One month later I still DO NOT HAVE WHAT I ORDERED!!!!!!!!!!!!!!!!!! This is getting ridiculous. If it does not arrive soon I will be reversing the charges on my credit card that was ALREADY CHARGED!!!!!!!!
(2 customer reviews)